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Im a pensioner aged 70yrs. However, we aim to provide information to enable consumers to understand these issues. Level 10, 99 York St, on Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. The phones apparently connect to the hub and allow you to make two calls at once. Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. 13-09-2018 They will work with you to set up a payment plan or give you a few options to choose from to avoid getting into too much debt. How has your fund performed? You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. Online:afca.org.au. Calling from overseas: Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. For further details, please refer to the Product Disclosure Statement(PDF). Want to write to us? Post:GPO Box 5218, Sydney NSW 2001 200 Barangaroo Avenue Westpac does not guarantee the insurance. Message for former BT Business Super and BT Lifetime Super Employer Plan members: With the transfer to BT Super now complete, the way you access your super account online has changed. For example, if you paid 35 per month and have 4 months left until your contract ends, your cancellation fee would start at 140 (354). The following administration fees apply to your account: $540 p.a. I do not want to call and clog up the lines for people trying to get urgent assistance. If you have attachments send your complaint by post or use the online form. GPO Box 2861 We recommend speaking to your super fund to arrange the transfer. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Any taxation position described is a general statement and should only be used as a guide. BT platforms provide one place to manage your clients' investments, SMSFs, super and insurance, supporting you and your clients to manage their wealth. As always, weve got you covered. 18-04-2020 You can securely upload supporting documents if you wish. Please refer to the AFCA website set out below for more information. Forgotten your login details? Keep me signed in. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. finder.com.au has access to track details from the product issuers listed on our sites. Contact BT. Lending criteria apply to approval of credit products. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. The information in the table is based on data provided by Zenith CW Pty Ltd, ABN 20 639 121 403 (Chant West) unless indicated otherwise. At least one of the following: Australian driver's licence, Medicare card or passport. Chant Wests Financial Services Guide is available at Can I withdraw part of my super from bt and leave money in there I am retired, Thanks for your question and apologies for the delayed response. Information is provided in good faith and is believed to be accurate, however, no representation, warranty or undertaking is provided in relation to the accuracy or completeness of the Information. The fees and costs provided are current as at19 February 2019 and may vary from time to time. (charged by the manager), 0.18% p.a. I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. Developing a consistent approach to saving and investing will help you stick to your plans in 2023. We're phasing out the 'keep me logged in' feature. Request a callback, Mail: GPO Box 7490, Cloisters Square WA 6850, Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time), Email: Use the mobile app to keep track of employer contributions. GPO Box 3917 You can cancel your package through your My BT online account, or by calling 0800 783 1401. Find out how investment markets affected your super returns. Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. A notification will be sent whenever a contribution is made into your account. Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme. If this hasnt worked, it could be a problem with your device. Access forms & disclosures and learn more from our educational resources and webinars, Managed Portfolios (SMA) - Managed Portfolio Series, Challenger annuities via Asset Administrator. Applicants must be between 15-64 years old for death insurance and 15-59 for TPD insurance. 1800 671 409- Advisers, BT Margin Lending Thanks for your question. Find out how to do this for your browser at https://www.enable-javascript.com/. performance. For help switching broadband providers, give Utility Switchboard a call on 020 3048 4598. To further help you, please see our dedicated Frequently Asked Question pages. By logging in I agree that cookies may be set on my browser. Please try after 20 minutes. BT | 48,351 followers on LinkedIn. 21-04-2020 on A pre-existing condition means any injury or sickness that you were aware of or a reasonable person in your position should have been aware of. Help and support; Contact BT; Back. Its easy to open an account online. asklifeclaims@BTFinancialgroup.com, Call 132 135, Monday to Friday, 8:30am 5:30pm (Sydney time). You've disabled JavaScript on the browser. Any taxation position described is a general statement and should only be used as a guide. Keep me signed in Help > Create new Email address > BTFM is a member of BT Financial Group - A Division of Westpac Banking Corporation. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. Orders and upgrades . If you have attachments send your complaint by post or use the online form. Email: What has been your return over the last 10 years with the BT super fund. There's the convenience of logging in at bt.com.au/ btsuperportal or on the Panorama App, using your username and password. Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. When making a complaint please describe your issue and how it could be resolved. any inaccuracy in such information. You've disabled cookies on the browser. It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. While such information is believed to be accurate, Chant West does not accept responsibility for Home Uncategorized bt super contact email. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. What will life during retirement be like? The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Slow broadband speeds? Email . Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. This could be that they send out an engineer or they can call you back with some tips to try if they think you dont need one. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. Please read our website terms of use and privacy policy for more information about our services and our approach to privacy. GPO Box 1901 Melbourne VIC 3001 It may be worth upgrading to BT Halo. @seraphim21 wrote:. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. For corporate enquiries only - call or write to us at our registered office: BT Group plc I have an fibre optic (well optic to the box down the road) and then twisted pair to the house my belief was the two new phones are paired to the hub and use the digital portion of the fibre allowing the digital phones in the house to be used. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. How do i contact a human to ask why I am paying for a service I am not getting? To the extent that any Information provided is advice, it is General Advice (s766B Corporations Act). Target Market Determinations for our products can be foundhere. Together, these products are referred to as the BT Panorama products. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. Scan to download the Finder app on iOS or Android. Youll also be charged if your service needs to be reconnected or unrestricted. The courts would usually weigh several factors and existing provisions (e.g. When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We hope that the information and general advice we can provide will help you make a more informed decision. We are also a Corporate Authorised Representative of Countrywide Insurance Group Pty Ltd trading as "Austbrokers Countrywide" ABN 51 586 953 292 AFSL No. Make sure that your WiFi is turned on and flight mode is off. 19h25. Please use one of the customer service options listed above. Lets go! {"menuItems":[{"label":"BT Super investment options","anchorName":"#bt-super-investment-options"},{"label":"What are the key features of BT Super for Life? Prepare for your best financial future discover how our superannuation accounts can help you save for retirement. Employers have up to 28 days (after the end of each quarter) to make super payments. Please try after 15 minutes. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. 17h02. As at September 2017 (source: 2017 Westpac Group Annual Report). If you pay it off early, youll also get a 1% discount, bringing it to 56.10. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. 21-04-2020 Once youve ordered your BT package, you can get watching as soon as you like through the BT app while you wait for your activation date. In this video I will be showing you how to manage contacts on BT Mail. If you would like to contact BT about the specifics of your policy, you can contact BT by calling (02) 9274 5780. Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. Contact from abroad. I don't believe it was a special deal that was not how it was sold it came across as standard. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. To manage your account, view your bill or access other BT services, you need to login using your BT ID. The cost of insurance will be based on your age, occupation, gender, smoking status, pastimes and pursuits as well as the type and amount of cover requested. AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. For Westpac issued products, conditions, fees and charges apply. Except for any liability which cannot be excluded, Chant West does not accept any liability whether direct or indirect, arising from use of the Information. Log in to your account and go to transactions to check all payments made to your super account. The most complained about issue when it comes to broadband is slow speeds and dropping connection. Anyone in Australia that is 18 years of age or older. Read about the information youll need to complete your account application. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? We can help you improve both of these if you give us a call today! Generally, you can access your super once you meet the conditions of release. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. It looks like you might have selected Yahoo when setting up your email, please select Other and then enter your email address and password. Its quick and paperless. Call:1800 931 678 BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. ","anchorName":"#what-insurance-cover-is-available-with-bt-super"},{"label":"How do I join BT Super for Life? Australian Financial Complaints Authority Design your super Set your own pace and learn as you go, knowing you can always fine-tune your options. Identification If you need to write to us, please check the back of your bill for the right address to use. How can I make a complaint. the issue i have is i signed up for the new halo account with the package came a set of digital phones which would allow me to make two calls at a time. Please note, we are a comparison website and provide general advice only. Full details are available on request. Level 11, Tower Two International Towers Sydney If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (Westpac). However if you post some details of your problem, then you should be able to get advice via this forum. Through BT, you can access a range of solutions across super, investments and insurance, to help you plan for today and tomorrow. BT looks into all of its complaints in-depth to make sure all issues are put right and that it doesnt happen again. It has a a higher allocation to growth assets than defensive, with around one third of your balance allocated to defensive assets. If its very complex and we cant meet that timeframe, well contact you beforehand to let you know why and keep you informed about our progress on a regular basis. Sorry, we dont support new setups via the app anymore. If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. You can do this either from the plug or the power button on the back of your router. 19h39. We encourage you to use the tools and information we provide to compare your options. A crash course to get your life together from careers and finances to self-care and relationships. BT Super Invest - Transition to Retirement (TTR) Target Market Determination (PDF). Bear in mind that you might have to send back your router and any other BT accessories you have or you could be charged extra. Claiming early release of super 17h28. How can I make a complaint? Fees and costs are subject to change. If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. Learn more about accessing your super, eligibility and conditions that apply. Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. on Fees will apply for personal advice. Announcements, Guides & Community Updates. on If either of these are lower than your minimum, follow the steps below to report and fix the problem. +612 9155 4029, Advisers Buying from BT BT Super for Life offers two ways to invest your super depending on how hands-on you want to be. If your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC). Supply your personal information and select formal complaint from the reason for enquiry menu on the email us form. finder.com.au is one of Australia's leading comparison websites. Online:oaic.gov.au, If youve forgotten your online account details, go to the, Total & Permanent Disablement (TPD) cover, Transferring insurance to AustralianSuper, accessing your super, eligibility and conditions that apply, Read about the information youll need to complete your account application, consolidate all your super into your AustralianSuper account, Notice of intent to claim a tax deduction for personal super contributions, no repeated letters or numbers or sequences like 1234, no easy-to-guess words like your name or email, base it on a phrase that only you know which includes a mix of letters, numbers and symbols, pick something easy for you to remember but difficult for someone else to guess, dont reuse passwords from other websites or apps. Compare these popular industry funds side-by-side. Office of the Australian Information Commissioner Please provide your full name, member number and any supporting documents. Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team. If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. Hostplus has overtaken AustralianSuper as the top performer over 10 years. The following form allows you to search all of BT. You can access your super online - and importantly, take action - any time, from anywhere. You have been temporarily locked out. I've checked and we are not aware of any stock issues currently. 0 Ratings The BT Super for Life is the default investment option, under which your investments are allocated for you based on your age. As always, weve got you covered. by third parties. of your account balance, Up to $95 p.a. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. GPO Box 2861 Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. Ideas and tips to help you to prepare for your best financial future. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. The issuers of the products named on this website can be found in the relevant disclosure document. Password Show. BT Securities Limited ABN 84 000 720 114, AFSL No. We have a range of ways to get in touch for new and existing customers. Top investment strategists are advocating caution for investors as they identify the top themes to focus on in the new year. Please refer to our Credit Guide for more information. Once we receive your form, well write to you confirming the amount you can claim. Y. gold.life@BTFinancialgroup.com To keep your account secure, your mobile number can only be updated by calling 1300 300 273 (8am-8pm AEST/AEDT weekdays). General and personal advice are available. 18-04-2020 Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. If we need some additional time to get back to you, we will let you know. Finder Wallet is an arm of the Finder Group specialising in blockchain technology. What are the key features of BT Super for Life? You can lodge a complaint using any of the options detailed above. . If you've decided to select this super fund, you can apply online in less than 15 minutes. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. : full name, contact details and residential address, Your current superannuation details, if you'd like to roll over your super into your BT Super for Life fund, Your investment and insurance choices ready. When you open a BT Super for Life account, you will automatically receive standard insurance cover which includes cover for death as well as for total and permanent disability (TPD). You can learn more about how we make money. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? BT Financial Group does not receive any commissions from Westpac as a . 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. 20h08. BT Super for Life offers two different insurance options: standard cover or customised cover. Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. Add the VAT back on and that brings your cancellation fee to 67.32. Opening an account is fast, simple and straightforward. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. There is no need to complete a medical check or submit any forms. Information provided is subject to copyright and may not be reproduced, modified or distributed without the consent of the copyright owner. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. Finder Wallet operates the Finder Apps digital asset trading and wallet services. Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. Post the form or upload it to us. Read thedisclosure documentsfor your selected product before deciding. When you move, youll have to contact BT and let them know: If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. There are several different ways you can contact BT regarding a query, problem, or complaint. Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. All examples and images are for illustrative purposes only. To contact us by live chat, email or phone, visit: You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. Call:1300 363 992 Get a supercharge today! BTFM is the trustee and issuer of Panorama Super, which is part of Retirement Wrap ABN 39 827 542 991. 1800 816 222- Members Banks are covered by a Government Deposit Guarantee. Finder offers no guarantees or warranties about the data and we recommend that users make their own enquiries before Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. Call 132 135 Things you should know BT Super forms part of Retirement Wrap ABN 39 827 542 991 ('Fund') and is issued by BT Funds Management Limited ABN 63 002 916 458, AFSL 233724 ('BTFM'), the trustee of the Fund. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. Investments in BT Super Invest are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. You have had too many unsuccessful attempts to login. Please dont send attachments by email as it is not secure. How much youre charged depends on how long is left on your contract. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). (c) 2022. Calling From Overseas:+612 9155 4070, BT Super for Life Please use one of the customer service options listed above. If youre experiencing slow broadband or youre just curious about your internet speeds, you can check your BT broadband speeds through your online account or the app. Registered in England and Wales No. bt super contact email . 18-04-2020 GPO Box 3958 17h39, https://bt.custhelp.com/app/contact_email/c/1885. Hello - edited BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. Let us help you out with your query. Then, VAT will be taken off, taking it down to 116.67. You can update your postal or residential address, email address and home phone number by logging in to your or mobile app and selecting my details.

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