how to dispute ntta chargesnicole alexander bio

Download your adjusted document, export it to the cloud, print it from the editor, or share it with other people using a Shareable link or as . Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. TxDOT currently operates approximately 253 centerline miles of toll roads in the Austin (Central Texas Turnpike System), Houston (Grand Parkway/SH 99 and SH 249), and Dallas & Ft. Worth regions. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. Yg$e@iQ*L j7$)f`d?H(6L? How did they get food poisoning in bridesmaids? Just like that, your appointment is reserved! Before you call, have all the information ready - move date, original charges, etc. I have an existing NTTA toll tag account. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. Late fees will be assessed for payment after 25 days. So you do not want to ignore the citation for failure to pay tollway. Charge a decent rate. Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. Procurement Services -@email We completed the form for the DMV online. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. x We use cookies to ensure that we give you the best experience on our website. Often this deadline is calculated from the post mark on the notice. Payment location types and available services are defined on each tab. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. You forgot about a recurring payment. Desired outcome: If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. You don't know the difference between chargebacks and refunds. Check the website for the toll road for their contact details. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! Has anyone had similar experiences? Two employees told him that if he didn't pay the bill, he could be arrested, he said. Edit Toll dispute. 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your issuing bank agrees with your claim, they will contact the merchant's bank to notify them of the disputed charge. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Sign up for our News Headlines newsletter. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. They probably do this because they are charged by their merchant processor per transaction. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! Click on 'Open a Billing Dispute'. Stick the tag to the windshield in the proper location, pressing it flat. That bill said start saving now with a $20 toll tag. Stephanie said she would fix the error, but then hung up on me. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. The signs that show the charges come too late. The bill was addressed to D&M Leasing at my local address in Louisiana. Include your email address to get a message when this question is answered. Desired outcome: Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. I paid it in full for $90.93. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Because the previous rep didnt do her job right, i have to pay expensive fees. Sounds simple but you know it is not that easy. The signs that show the charges come too late. Type text, add images, blackout confidential details, add comments, highlights and more. The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. For some reason, I was charged $3.33 instead of the normal $1.11. Desired outcome: NTTA Is monopolize the toll roads. Submit a complaint and get your issue resolved. Desired outcome: Open Records Requests -@email The vehicle 2006 Kia Sportage was transferred in July 2022. I am not going to pay a toll tag or bill if the car in no longer under my name. I disputed a charge on the website with the dispute option. So I decided to get the toll tag. Even the same unpaid balance of $7 from year(s) prior. I had already sent out a check for the $13.98. Arturo E. Ballesteros Regarding Labor Day 2022 trip. The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. X endstream endobj startxref %%EOF You simply forgot about the purchase. The license plate number listed on the bill is PGP-3495 Texas and the vehicle is a 2021 RAM 150. Select a road, tunnel or bridge in Texas to calculate tolls for that road. Mar 01 2023. So I called NTTA and was told they took my car off my account. how to dispute ntta charges fort bragg donsa 2022. rogan o'handley education Navigation. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. Although hearings typically are less formal than an actual trial, you will exchange evidence with the administrative board. What is the difference between NTTA and ZipCash? I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. This complaint was posted by a verified customer. Ive never dealt with this before and Im not sure what my options are if any. I've heard of highway robbery but not from a "legal" entity. We aim to complete the review of your concern within three business days. NTTA's Ethics Officer The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted. 5900 W. Plano Parkway, Suite 100 | Plano, TX 75093, New Year's Day - January 2 They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information We work hard for our money so NTTA can take it away. What happens if I dont pay my tolls in Texas? How can this be? I was told NTTA would not resolve this with Kansas. Enter information about the transaction as prompted. Alternatively, the address to dispute a charge by mail is: P.O. Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. This will put people out of business. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. By mail: Download the dispute form. The valid reasons for disputing mail are listed on the page and must be selected. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. On 1-12 the toll was $40 for the same route. Learn more about accepted electronic tag options. I could understand if i failed to call but i did and still have to pay those fees. They are all volunteers. and our NTTA tolltag are a bunch of Aholes so I hope to change. Mi cuenta; Carrito; Finalizar compra; Mi cuenta; Carrito; Finalizar compra; Contacto Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. When dealing with the North Texas Tollway Authority over allegations of unpaid tolls it is always wise to have a legal professional on your side. I called to explain that vehicle is no longer in my possession or name. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Please call or write us at any time for an update. I hired a Notary to meet us and all parties signed a Bill of Sale. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. On the Account Activity page, find the appropriate order or transaction, and then click Details. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. Claim it and get a lot of features. Our Ombudsman reviews customer concerns impartially and without bias. I think there used to be some roads that only accepted one or the other, but that is not the case anymore. The NTTA processes payments for TollTags, TxTags and EZ TAGs. Share your form with others. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. References. Peel off the adhesive backing and place the tag. However, if you recently sold your car or it was stolen, you won't have to pay the toll. I want my credit report clear, and this company held responsible for scamming people. "They sent the invoice to my old address in Argyle," he says. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. . 1 villain in the life of The Watchdog was the North Texas Tollway Authority. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. Get updates on whats happening in North Texas to your inbox. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. Edit your ri toll dispute form online. A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' I told him I would not stop payment because it would cost me $35 to do so. where is the serial number on vera bradley luggage. Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. NTTA sent me a bill in June. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. The vehicle was reported stolen before the toll transaction occurred. That person was an NTTA ombudsman. Download the appropriate form. See the project details, companies on the projects, and payment events on Levelset Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business. Desired outcome: They are chosen by County Commissioners and by the Texas Governor. Reimburse me any Texas charges. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. how to dispute ntta charges. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. the Texas Department of Transportation (TxDOT) I asked why would they do that? 3. NTTA Payment Locations. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Amount of transaction. For your convenience, we offer online customeraccount management24 hours a day. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. We use cookies to ensure that we give you the best experience on our website. There was an error with his temp tag and he should not have been charged on this vehicle. Reimburse me for the Kansas charges. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. Desired outcome: A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. By using our site, you agree to our. Can you go to jail for not paying tolls in Texas? The North Texas Transportation Authority (NTTA) maintains the operation of toll roads in North Texas. Legal Action. Desired outcome: Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. Memorial Day - May 27 & 29 Keep copies of your dispute letter and enclosures. The $35 difference is due to having it go to collections. Cookie Notice For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. TxTag /tkst/, operated by the Texas Department of Transportation (TxDOT), is one of three interoperable electronic toll collection systems in Texas. State law typically requires the hearing to be scheduled within a certain amount of time after your request. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. For more information, please see our Speakers Bureau -@email NTTA is a foreign-owned company. The driver of that car ran up toll bills of nearly $700. We use cookies to make wikiHow great. endstream endobj 49 0 obj <>/Metadata 2 0 R/Pages 46 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 50 0 obj <>/MediaBox[0 0 612 792]/Parent 46 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 51 0 obj <>stream document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Allinahealth.Org Bill Pay & Customer Service, Waste Connections Vancouver, Wa Bill Pay & Customer Service, How to Pay Nashville Electric Service Bill, How To Pay Peopleready Bill & Understanding Your Staffing Companys Bill Rate, Sleepys Credit Card Payment & Customer Service, How to Pay Bowling GreenState University Bill, How To Pay Your Dominion Energy Bill Money Services. Saturday: 9 a.m. - 5:30 p.m. I incurred an NTTA toll in mid January, but never received a bill by mail. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! Charge a decent rate. Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. I have called various people, noone was willing to let me speak to a manager. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Box 2000. When you receive your ZipCash bill in the mail, you have two ways to opt-in to electronic billing: 1 Scan the QR code on your bill with your smartphone Or 2 Visit our Online Customer Service Center to enter your ZipCash Account ID and the unique PIN found at the top of your statement % of people told us that this article helped them. A written Notice of Dispute is required to be sent within 30 days of initial notification. Rub your thumb over the tag a few times to push out any air bubbles underneath it. They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. Fact #3 - I was not in the Dallas area in the month of July. When you complete your forms, attach any documents or other information that you intend to use as evidence to support your claim that you are not responsible for paying the toll or penalties. Every time that vehicle passes through a toll, the owner's account is debited. Called right away and was told I had no outstanding bill. The Experian Dispute Center is your source for correcting credit report information that you consider incomplete or inaccurate. It was fixed within a couple of days of submitting the dispute. For more information, please see our On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. We may send additional relevant information and comments while we research your concern. Download the appropriate form. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. : Kansas Turnpike Authority requires to fill-up Violation Contest Form. Is their a more formal resolution process to get simple matters resolved? They returned my check twice. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. 6. Mail the dispute form with your letter to: TransUnion LLC. Fact #1 - I have lived in Louisiana for over 6 years. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. 0 Remove the late charges, deduct the $2.94 from my ZIPCASH account. W. Open in new tab Call NTTA Customer Service 972-818-NTTA. Our goal is to get you answers and, if possible, solutions and a resolution. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. Accessing your toll receipts is simple. However, with automatic payment systems comes the possibility that the system or you could make a mistake. This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. infinitum: subject unknown ending; cary high school football coach; club head speed chart Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. Exactly right. Issues may also be reported by mail to: The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. However, failure to show up in court can land you in jail. Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) Ripoff Report Needs Your Help! Contact your credit card issuer. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. Get the Toll dispute completed. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. and our Wrongful charge and terrible customer help desk, North Texas Tollway Authority [NTTA] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Thanks to all authors for creating a page that has been read 121,648 times. How can I avoid tolls like this in the future? We currently are awaiting a date from the Courts for our hearing. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. Draw your signature, type it, upload its image, or use your mobile device as a signature pad. And now I have a $40 balance. Call the customer service center. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. I escalated to ensure all items were being paid in full. Not long after they charge me $600 - when I went to investigate I see the error. I received a ZipCash Toll Bill. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. Fill in and submit and we will get back to you. Remove the late charges, deduct the $2.94 from my ZIPCASH account. This review was chosen algorithmically as the most valued customer feedback. The NTTA says it does not waive charges for veterans with disabled plates because it does not . I go to see my son in Texas a couple times a year. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. Start your day off right, with a Dayspring Coffee Media Relations -@email Conviction of this crime leads to fines, and youll also have to pay extra court fees. Who is exempt from paying tolls in Texas? Preview. If this is the risk of getting on a toll road, it's simply not worth it. By phone: (800) 916-8800. Juneteenth - June 17 & 19 hb``a``ZT Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. The supervisor assured me I was paying for both the Zip Cash and Tolltag. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. Very similar to having a speeding citation issued against a driver. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. It's starting to feel less like a misunderstanding on my part and more like a scam. Thus person is not the only one with this issue, undisclosed charging / enforcement extortion, Ntta is saying I owe nearly $1000 when I have a tolltag, Read full review of North Texas Tollway Authority [NTTA]. Maybe try the online option if you haven't already? As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. The NTTA was also defrauded If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. Some companies also have the option of disputing by email. Reimburse the $13.98 that was never posted to my account. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. If you continue, you agree with our policy statement. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 01. What are the side effects of Thiazolidnedions. Please make a note to this file that We were the victims of a crime called Title Jumping. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter.

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