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", Dr Reza said that the introduction of new systems inevitably required a big culture change. The Application of an Alert to a Patient Record in RiO briefing paper Introduction The application of the 'Alerts' functionality within a system wide Electronic Patient Record (EPR) can improve patient care and the safety of staff and members of the public. This allows individuals to reach their full potential while ensuring staff are equipped with the skills to meet the demands of patients. Enhanced security (missing from old system) fully protected folders The process of migrating the records has offered opportunity to cleanse the master index, address. Provide better, safer, patient-centred care. - The system is significantly more user friendly and quicker than the old system and is being used by many more staff. Upon completing the training, we will activate your smartcard which will allow you to access the RIO system. You also have the option to opt-out of these cookies. "These six London mental health trusts now have a modern IT system to support key clinical services. The cookie is used to store the user consent for the cookies in the category "Performance". Initially, I was involved in long discussions with a group of multi-disciplinary colleagues, reviewing each others assessment schedules and record keeping methods to agree a single set of specifications that all London mental health trusts could sign up to. V:'@n`>.m'%NOWw_,APBbEAmGw'qdW I%N It also helps to keep a record of their mood in between conversations, providing you with a more complete view of their mental health and the opportunity to intervene if required. "It is helping clinicians to provide the best care to our patients by giving them the information they need at their fingertips, when and where they need it. By allowing patients speedy and out of hours access to appointment cancellations, this reduces avoidable missed appointments (Did Not Attend DNAs) and associated wasted appointment costs. We developed the Mood Diary App (in partnership with Total Mobile), to support the Zero Suicide Programme and reduce the risk of self-harm and suicide. << The series covers content from sending and receiving emails to using Instant Messaging and Presence Management. The solution improves all aspects of the screening process and provides benefits for both the patients and the healthcare professionals. Please get in touch for a quote if you would like to book this live online course for your organisation only. These cookies ensure basic functionalities and security features of the website, anonymously. HV]o0}pmDn#4a&i &B1Zt&*M5{v>M.4KiBQ Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Were already seeing improved interoperability between internal systems due to the flow of data the system provides. Find out what was the ROI some of our customers experienced since using our EPR system's modules Rio Mobilise and Rio Virtual Assistant. Go to the patient's Clinical Portal Rio Mobilise is helping nurses make more efficient use of their time as information can be recorded while in the community and synced back to Rio EPR. (it takes time and is still going on, but its worth the effort) Ensure that all users had access to all relevant records for the patients they see. Train all staff in the retrieval of documents Build and Deploy technologies that enable seamless upload to CITO from RIO Re structure the Metadata for each record to reflect the current structure of the trust and improved document labelling Allowing staff to retrieve information in a safe and timely manner. Under RiO, the clinic appointment system is also now available across the whole of Lambeth and appointments are open to all patients, at any clinic, helping to reduce waiting times. ? Sharing data usually requires manual access and duplicate data entry. Confirm Account after e_Learning Training IM&T Service Portal (service-now.com). Smartcards work just like Chip & PIN credit cards and are used to access information on the Trust's IT systems, just like we would normally use a username & password. << Rio has provided our teams and clients with immediate benefits: all information is there at the point of care and support we give to children and their families. Cerner (iCLIP, Order comms) RIO Choose and Book Electronic Staff Record (ESR) Summary Care Records (SCR) It is mandatory for you to have completed training on these systems . You can fast track requests and manage pathology and radiology results safely and efficiently. RiO using the HCPs diary. This has already brought tangible benefits to patients and the people who care for them. e4A1D@%TOu?0g(ulw_d%N.Rtv_V,k$i$NMG}>:Ww_ ^f It has been an incredibly steep learning curve for everyone both BT and NHS staff but the benefits are now there for all to see. CITO is closely integrated with RiO, the Trust EPR and we have also built a Microsoft Word Plug in which facilitates direct upload to the system from Word, where this is required. It does not store any personal data. Record keeping - writing notes / assessment reports / social circumstances reports. The six trusts, which account for 60% of the mental health trusts in the capital, are now using these new computerised patient record systems, as part of a London-wide NHS IT upgrade. %%EOF EPRs enable patient data to be shared between healthcare facilities, accessed via a centralised system and amended at the point of retrieval. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. www.awp.nhs.uk Designed by Ged Wood, Learning Technologist, Learning & Development, Woodland View, Brentry Lane, Henbury, Bristol, BS10 6NB Team / Ward 7 Quick Reference Guide Version April 2014, for RiO 7 order p32 Print this Quick Reference Guide, double sided, on only 4 sheets of A4 paper Guillotine across the centre %PDF-1.5 % In Lambeth, we rethought our IT strategy and we have successfully piloted digital pens a system where practitioners write their notes using a special pen and paper which records their notes in PDF format, which is uploaded onto RiO in just seven minutes, instead of several hours spent copy-typing the assessment. Rio Mobilise enables us to do that. We provide a range of services from acute and forensic Mental Health services for adults and older adults, Primary Care Mental Health, Physical Community services and a range of Childrens services, both Physical, developmental and Mental Health. /Parent 14 0 R /F5 12 0 R This cookie is set by GDPR Cookie Consent plugin. With ESR Without ESR How to obtain a Smartcard: To obtain a smartcard staff will need to email: rio.support@berkshire.nhs.uk or call 0300 365 2438 and choose option 2 and request an appointment. We have a comprehensive and respected training scheme for mental health nurses. Some of our customers experienced a 35% cost reduction in printing costs using Rio Mobilise. With patients potentially receiving healthcare from so many different teams and practitioners within these settings, it is vital that we have a patient record that allows everybody to keep records in one secure system. 1 0 obj This cookie is set by GDPR Cookie Consent plugin. hbbd```b``"kB" &H`LU*` We use cookies on this site to enhance your user experience. Rio Virtual Assistant means Somerset NHS Foundation Trust can manage their appointments online, reducing the backlog in their appointment teams. ]s:AQ=AJP \s{X=z *MpSN{i{ 'sCi]Z2koG>sr)~$M9$( GnX{~8}^P50+"R#ryHQC\3>~U;x{a'3O",U ehyG\K.Z[rX>=-j^=I6$mY345Z-xXA)]Jt}A_+TMYS2dDm1B@:{cfH)A|VTcp4-w/. Rio Mobilise helps healthcare providers using Rio EPR improve efficiency for teams or staff that deliver services in the community. >> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This first group of clinicians and administrative colleagues is now the pan-London RiO mental health user group, which meets with BT every two months to oversee developments in the system. The course equipslearnerswith the knowledge to access patient records, including how to retrieve, edit and document patient data appropriately. Andrew Dickers Kent and Medway NHS and Social Partnership Trust Using Tablets in the District Nursing Service Sue Horbury Oxleas NHS Foundation Trust Monday 9 February 2015 Twitter: #transformLDN . Making RiO easier to use. Old Street /XObject xZ[oF~70b3p&.tEm53C(naX}F~^J\~8?{F2/pw~&E? Oxford Health NHS Foundation Trust website requires JavaScript, but JavasSript is disabled in your web browser. Rio Mobilise enables health and social care enables community nurses to complete their work, collaborate with colleagues and stay in contact all via one mobile device from any location, at any time. For us, RiO has brought continuity to the patient record that wasnt there before the podiatrist can see what the physiotherapist did last week, and the school nurse can see the childs full childhood immunisation regimes all of which results in better, safer patient care. endstream endobj 201 0 obj <>stream Find out more aboutorder communications software. Oxford Health Member of StaffMUSTcomplete the eLearning viaL&Dto register your completion of the eLearning for training records. >> Initially implemented in 2006, RiO collects both demographic and clinical data, improving the quality of immunisation information held on each child in Lambeth. During 2020, as part of or GDE Programme, we deployed CITO a new EDMS. This is an eLearning module for External Staff to Oxford Health e.g., Agency, Locums and students working with the Mental Health Community and Inpatient teams who require access to Rio. /Length 3316 Necessary cookies are absolutely essential for the website to function properly. We also have a 24/7 on-call system which is manned by users, so that healthcare professionals are able to ask for assistance from someone who knows their role and needs even at 3am on Sundays. Today, its trusted by thousands of healthcare professionals to improve quality of care, clinical safety and patient experience, while also increasing efficiency on a restricted budget. Embrace the concept that information is there to be shared, unless there is good reason not to do so. Integrate Systems where possible. In the clinical portal, for example, we can get access to all the information we need about the patient quickly and securely. As part of our commitment to providing youthe best possible RiO experience, we are doing the following: The Risk Summary form has been updated in line with our Suicide Prevention Strategy. Oxleas NHS Foundation Trust was one of the first of the mental health trusts in London to have completed a trust-wide switch to electronic records. Access from RiO. When it was first implemented, there were some concerns about accessing it on laptops in community settings. It's hugely important that we can give staff the time that they need to do their job within their contracted hours, not having to work additional hours just to keep up. Access software lets you work the way you want, giving your organisation the power to thrive and grow, Swansea named best location in the UK for hybrid workers, The Access Group acquires ClassForKids and enters the kids club software market, Young people and low-income workers risk being left behind by hybrid working, new research finds, Access PaySuite strengthens payments offering with the acquisition of Pay360, The Access Group reports 43% increase in pro forma revenue, Access People to acquire payroll provider Paycircle. The RiO electronic records system takes this further with an additional benefit that patient records are available at multiple sites in real time to those who need to consult them. F52cX=sigpkYnfmdqmN Ps-f 7p ! NHS London says the systems provide part of the foundations for the NHS Care Records Service. >> Rio Cloud is designed to inform healthcare practitioners and put clinical needs first, improving decision making and supporting to provide the best possible care. endobj Users should: log on to SCR on the Spine through the system in use in their organisation, using their smartcard choose the correct role, if they have more than one search for the patient, using NHS number if possible You can edit the date if required. Your PPE will show you how to access this. Rio Cloud enablesfaster, safer decision-making at the point of care. Its better for your time management, you know that when you go in to see a patient, that you've done everything before you leave. Learn how to use the Rioelectronic patient records (EPR) system for community and mental healthcare. This has resulted in more secure, efficient communication between different teams and improved risk assessment, resulting in better patient care. Lambeth currently has 1,054 staff now using the RiO system. The course can be tailored to meet your needs and the way that your NHS Trust operates. include the letters 'NHS' within the written version of the name. RiO CHECKLIST eObs software provides you with a tool to digitally record and manage clinical and care observations and sustain high quality and safe care on inpatient wards and throughout your community and mental health care services. Note Type - every . << Brief Psychiatric Rating Scale (BPRS) - Assessment Form, (coming soon) How toBook Non-Clinical Diary Activity, A series of consultation groups with front line clinical staff from across services to identify how to make RiObetter for you, A rolling programme of information sessions for everyone, via Microsoft Teams, to support your use of RiO, A How to page (this page) has been developed to easily share Top Tips and developments to support you in your use of RiO, This page will include a link to reviewed and updated training guides, Key Users Groups to be reviewed to ensure your voice continues to be heard in future developments of RiO, Feeding back the challenges about staying updated on a system in busy clinical roles will be incorporated into the IM&T role, Clinic prep - preparing clinic room for depot clinic / therapy room for groups / reading notes before appointment. Thanks to the RiO software information is now available to, and can be exchanged between, the many different staff working in mental health services when it needed. The system has proven to be very user-friendly and intuitive. Design Theoretically informed, longitudinal qualitative evaluation based on case studies. Using Rio Mobilise means staff have the information they need while out in the community and has transformed the way they deliver care. L:\TRNG\EPR\Rio QRG in progress\Rio QRGs Approved\Searching RiO QRGV1.doc 16/03/17 1 RiO - Searching Good Practice When you attempt to find a patient - the system will search locally first. /F1 9 0 R Dr Amir Khan shows you how to test yourself for coronavirus (COVID-19) using a self-test rapid antigen test kit, as well as how to read your result and report it to the NHS. stream Over 8 million records were migrated from the old system to CITO and, following detailed discussion and debate with a Document Management Working Group, all he existing metadata was remapped to a new structure taken largely from an NHS Scotland Document Management Standard. When approached to help configure this system in 2005, I took it as a unique opportunity to improve the clinical care of mental health service users. Our leading Electronic Patient Record (EPR) system is used throughout secondary health care services, operating within mental health, child health and community care settings, to manage administrative and clinical processes. Electronic patient record (EPR) systems provide a centralised view of patient data, giving healthcare professionals access to the information they need to make informed decisions. Once the new infrastructure was in place, we had the opportunity to redesign the metadata and create a much more open, accessible but highly secure system. Some of our customers experienced a 15% reduction of staff visits to base using Rio Mobilise. However, you may visit "Cookie Settings" to provide a controlled consent. With ePMA, Patients have just one overarching record in Rio, so their prescription and administration record stay with them as they move across the healthcare organisation. Specialty - if you work across specialties/services, select the one applicable to this patient note. We can complete all our notes within the patient's property so there's no bringing back paper, there's no filing and it reduces the fact that staff have to return back to the office in their working day. We appreciate all the feedback given. A series of consultation groups with front line clinical staff from across services to identify how to make RiO better for you. /CS /DeviceRGB IntroductionElectronic healthcare records from the UK are accessible to researchers via a number of platforms, but these platforms typically include data from a limited subset of health and care services. <> Once you have completed and passed the module you must email clinicalsystemstraining@swlstg.nhs.uk and request full access. The course equips learners with the knowledge to access patient records, including how to retrieve, edit and document patient data appropriately. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The module helps improve the efficiency, safety of prescriptions, and prevent costly prescribing errors by ensuring the correct information is always available and preventing users duplicating or misinterpreting it. Necessary cookies are absolutely essential for the website to function properly. Eventually it is intended to link the mental health record software to a wider system of integrated electronic patient records system, to enable NHS staff to access patient records by linking with other hospitals and NHS and social care organisations in London and across the rest of the country. It's completely changed the way that we document within community nursing services, which enables us to provide better quality care. We also use third-party cookies that help us analyze and understand how you use this website. The solution ensures early identification and screening of vulnerable people of all ages and provides increased flexibility for health staff as they can take their mobile device to police cells or a court setting. Mental health care often depends on many different health professionals working together to provide complex packages of care. 213 0 obj <>/Filter/FlateDecode/ID[<81EB6F832F6FC3479431240C66910C25>]/Index[195 32]/Info 194 0 R/Length 94/Prev 824888/Root 196 0 R/Size 227/Type/XRef/W[1 3 1]>>stream RiO in a community trust: Kenny Gibson In our primary care trust we manage a whole range of services, including intermediate care in-patient units, out-patient clinics, foot health, health visiting, school nurses, speech and language therapy, reproductive and sexual health, community nursing and end-of-life care. /MediaBox [0 0 595.32 841.92] The Kent Integrated Dataset (KID) aims to provide insight into system-wide health and care utilisation for the whole population of Kent and Medway. Access software lets you work the way you want, giving your organisation the power to thrive and grow, Swansea named best location in the UK for hybrid workers, The Access Group acquires ClassForKids and enters the kids club software market, Young people and low-income workers risk being left behind by hybrid working, new research finds, Access PaySuite strengthens payments offering with the acquisition of Pay360, The Access Group reports 43% increase in pro forma revenue, Access People to acquire payroll provider Paycircle. The system supports the vision to hold one integrated, electronic health record (EHR) for each person, to make it possible to deliver the highest quality and most efficient healthcare service. Some mental health trusts had started to merge these records, to reduce the clinical risks that this situation had created. We have one patient record; no matter if we are treating a podiatry patient or a mental health patient, we have a single view of a patient's needs. Rio manages both administrative and clinical processes and can be tailored to your organisations specific needs. Tameside How to use RiO v4.7 To access the RiO Clinical Support, click here /Group Centralised electronic health records: EPR holds detailed information about a person's health including medication, inpatient appointments, test and x-ray results and their medical history, which is quick and simple to access when required. Based on the screening, practitioners offer advice and guidance to police officers, magistrates and other colleagues within the criminal justice system, to help determine the most appropriate level of support and outcome for each person. We deployed an Electronic Document Management System (EDMS) in 2007. Rio Integration Hub is a cloud-based interoperability platform that enables data sharing across care settings to deliver an integrated approach to patient care. This also makes it easier to prioritise patients in terms of their risk, accommodate their conditions and ensure they get the right treatments at the right time. The module works in collaboration with EPR, providing an overarching, real-time view of each person, with prescription details and other information held together across relevant services and throughout a persons entire healthcare journey. You Said: Couldnt book non face-to-face activity in the diary, RiO: It can be done in daily & weekly view. The six trusts to receive the software are Oxleas NHS Foundation Trust, South West London and St Georges Mental Health NHS trust, North East London, West London, East London and the City, and Barnet, Enfield and Haringey NHS mental health trusts. Mood Diary helps to support a persons mental well-being, with constant access to their Safety Plan and emergency contacts on their mobile phone. When we started RiO within our childrens services in August 2007, we quality checked and aligned our immunisations with the data from GPs. Top-up degree programme Staff who have obtained a diploma in nursing can gain a degree-level qualification if they complete three modules at level three. Find out more here. LSCFT (The Trust) is a large NHS Community Trust providing services to the people of Lancashire and South Cumbria. Game changing Intelligence for Microsoft Managed Service Providers. RiO Application Portal Home Work With Us RiO Application Portal Open RiO Whittington NHS Spine Portal The NHS portal lists links to, amongst others, Smartcard self-management service, SCR and UIM applications. j7/cAoPR #RbU*C+8b#9twK2vkiIl+I8 Sh.l1\(rmf2!,D8*2z. XMh& {w]0L#7u()wIw?_2Q,uBG1Zv)R#L& @ U+]c;zs3)_'Q/|_U?*}`vh&kk~il=m&@P$}#dQ g/2]6NB8cjZ E[j2e?co7/,*25-$3x;]-X6_>]})ier/x F#"Dqu@n>EcLu> BaG It saves time and money, enables faster, safer decision-making at the point of care . ", Mixed reactions to Autumn Statement on NHS funding increase, 2023 predictions: Health tech suppliers give their verdict, Mental health trusts still unable to access patient records months after attack, Digital Healths 2022 Review: Top 10 most read news stories, Maidstone & Tunbridge Wells lead early CMDP accreditation cohort, West Midlands data sharing pilot expands shared records vision, AI awards help build evidence base for technologies health secretary, South London and Maudsley NHS Foundation Trust, NHS App to be used as Covid-19 passport from May 17, Patient Access launches Covid-19 passport feature, Online Covid-19 passports go live in Wales from today, Kings College London launches Covid-19 symptom reporting app, NHS urged to consider Microsoft alternatives following cyber-attacks, Guys and St Thomas delays 450m EPR go live to ensure safety, High profile Palantir and Foxglove debate to close Rewired 2023, Sheffield Teaching Hospitals invests 85m in new Oracle Cerner EPR, In these hard times we should accelerate digital transformation, not put it on hold, Imperial College Healthcare launches Digital Collaboration Space. This is a first step towards a fully integrated electronic patient record.". ", He added: "The true beneficiaries of this project are patients and it is heartening that these advances are taking place in the mental health sector which is so often at the back of the queue. Date - this defaults to now, the time you are typing the note. Each team has a tailored view, showing only the information that they need to deliver care to their patients. /GS31 4 0 R Users must have smartcards with the correct codes enabled and a connection to the secure NHS network. Only available if your organisation has access to RIO. These cookies will be stored in your browser only with your consent. Get the most out of your iNetwork Membership, Transforming and Innovating Public Services, The North West Warning, Advice and Reporting Point, Attracting & Retaining Public Sector Skills, Northern WARP Conference: Security in an Evolving World, Driving with Data: People, Place & Prosperity, Protecting Personal Data: Governance, Security & Leadership Conference, Housing and Health: Keys to Integrated Care, Innovation Awards Showcase Celebrate, Learn & Share. Information included in this eLearning was accurate at the time of publishing date: December 2022. NHSE will lead on delivery of the NHS specific recommendations 3 to 7, working closely with the RIO and the broader >> . Paul White, chief executive of BTs London Programme, said: "Im delighted with the progress BT has made in mental health with the deployment of CSE Servelecs RiO system. Use the NHS number or the minimum dataset of surname (family name), forename (given name), date of birth and gender. /ExtGState hMnF5F'``qq?>{={0- u2 Observations and vital signs are stored immediately on the patients clinical record on the Rio EPR system, so upto-date information is always available at the point of care. The fact that a multi-disciplinary group of clinicians from six different NHS trusts could agree to a single record keeping system, after only five days of discussions, is probably a unique event in the history of NHS. We use cookies on this site to enhance your user experience. As part of our commitment to providing you the best possible RiO experience, we are doing the following: 1. /CropBox [0 0 595.32 841.92] 4 0 obj Rio manages both administrative and clinical processes and can be tailored to your organisation's specific needs. With this seamless, fully digitised electronic order communications and results reporting, clinicians can request tests and procedures, track test progress and access results instantly, improving safety and efficiency - all within one single, easy-to-use system. CSE Servelecs web-based electronic care record system, RiO, is designed for health and social care organisations that need a single source of information about their clients. /Type /Page hmk0>7v6]ZKlw4~wr6u{Y0"xHF$XUspF p"AYU!{S$f!Z.l> t.]>D M'3;i-"Ve;UYN2S~ 6+0FgmVa,ad-DJz=wIIoZImWmUED( CxP8 1 0 obj >> /StructParents 1 NB: Your login details will only be distributed to you on submission of your results certificate. It takes stress off me, when I finish at the end of the day, I have actually finished. We'll assume you're ok with this, but you can opt-out if you wish. Until two years ago, this process would have taken at least a few days, as notes were transported from building to building or selected pages from the notes were faxed. Patients can cancel or request to reschedule appointments at their convenience, enabling self-management of appointment bookings even out of hours. This website uses cookies to improve your experience. ` 2= YJr:&@&ge2k. Using RiO has improved our immunisation data recording from around 24% to 80% in some cases, strengthening our recent Measles Outbreak Plan, which is targeting non-immunised children. Patients benefit because the healthcare professionals that they are seeing have access to up to date information in the home with the patient at the time. Rio Mobilise is helping nurses make more efficient use of their time as information can be recorded while in the community and synced back to Rio EPR. CSE Servelecs RiO electronic care record system is being delivered to community and mental health trusts in London as part of the National Programme for IT in the NHS. This is an eLearning module forExternal Staff to Oxford Health e.g., Agency, Locums and students working with the Mental Health Community and Inpatient teams who require access to Rio. This is a continuing process which will improve patient care and allow the clinicians working for the trusts to work in a more efficient way. Increased confidence in the health system. Perfect for dispersed teams working from home. Critical decisions are taken more quickly because key staff from different teams can review notes, discuss clinical problems and record their conclusions. The Skype for Business Learning Series will provide you with . The opportunity to self-manage their care. /Type /Group It also allows you to see a record of their mood between conversations, giving you a full picture of their mental health so you can make early interventions. This is time-consuming and can lead to record inaccuracies and costly reporting inefficiencies. Its just changed everything. Failure to do so may delay activation of your Rio account. . An understanding of the patients daily mood patterns is an important aspect of the care process. C},~w3v1tJ&2rb]J Make the end user experience as seamless as possible. If there is an opportunity to improve something, take it. Briefly describe the initiative/ project/service; please include your aims and objectives.
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