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In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. Aritzia Return Policy - Clear Expectations on their Policy [2023] If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. Aritzia Community Sponsor Package - Diamond, Aritzia Community Sponsor Package - Double Diamond, Aritzia Distributes 10,000 Packs of Leggings and T-Shirts to Healthcare Workers, distributed to those on the front lines of COVID-19. FAQs - Women's Fashion Boutique | Aritzia CA As a group, they are Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Announces Closing of Secondary Offering of Subordinate Voting Shares, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. We are the place to shop right now in the United States, Hill noted. TnAction Spring 23 just launched. And well do absolutely everything in our power to keep it that way. Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. Your consent is not required as a condition of any purchase. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. expressly prohibited without the prior written consent of Toronto Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. Get our Fashion & Beauty newsletter by tapping the button below. The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. All Rights Reserved. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. cozy fleece perfect hi-rise 3" sweatshort. Aritzia started a phased reopening of stores on May 7. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. The brand declined to comment on this shift in sizing. Were following every protocol and doing everything we can in our boutiques, distribution centres and support offices to ensure the safety of our people, our community and you. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. All sale and discounted items bought in store are final sale. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. CBC's Journalistic Standards and Practices. Wong declined to share any specific benchmark goals for achieving greater BIPOC representation in its corporate structure at this time. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. COVID-19 FAQ | Aritzia US If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. The 'Super' Success Of Aritzia: Jennifer Wong, President - Forbes Aritzia is an innovative design house and fashion boutique. Aritzia has a pretty strict (and somewhat unique) exchange policy. Hit the Submit Order button before you're ready? To our frontline COVID-19 healthcare heroes, thank you for your fearless service. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. The Return Label used must match the order for the items youre returning. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. Calls may be live or prerecorded. Let's continue to take care of each other," continued Mr. Hill. All of this transpired without having to lay off a single employee. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Aritzia Provides Business Update on COVID-19 | Markets Insider I write about retail, fashion and beauty. All Aritzias shares gained 59 cents or three per cent to $19.96 in Thursday trading on the Toronto Stock Exchange. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Subsequent instalments to Afterpay may be required. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. Net revenue increased by about. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. What if I need to return or exchange something? In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. With your continued loyalty, weve raised over $4.4 million to support our people and their families. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. So anything you buy, like the Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Steady, now. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. Well do our best to help. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. For every package purchased (you can pick up the Diamond package for $100. UTMB Employee and Student COVID-19 Information Let's continue to take care of each other," continued Mr. Hill. Free shipping & free returns on all orders, all the time. On this page youll find store info, shipping info, and all the As to your most pressing Qs. Aritzia Inc. reports first-quarter loss, revenue drop amid COVID-19 As a fashion brand that is leading with empathy, action and innovation, and an optimistic story in the retail landscape, Aritzia is experiencing success by doubling down on a formula that is working. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Aritzia to Gift $10 Million Worth of Clothing to Canadian Healthcare Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. For purchases made in store, you can return or exchange your purchases in store only. Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. Description. Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. Aritzia store in Metro Vancouver closed over potential COVID-19 "Our goal is to do our part for the global well-being. Similarly, H&M charges a payment of $4.99 for returns made through a Canada Post retail centre but offers free returns for those who are part of the free membership. Immunization providers should follow their regulatory/employer guidance for reporting . Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. Coronavirus Store Closing Tracker: TJ Maxx, Bed Bath & Beyond - Forbes "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Without the luxury of time to prepare, weve been thrown into a world crisis. For more information on Afterpay, please see our Afterpay FAQ. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. Returns & Exchanges - Patagonia Help Center If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. ), Architectural and interior photography of Aritzia Super World NYC. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. What health and safety measures have you implemented? As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. Mar. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. They have invested in digital capabilities like personalization, size optimization and convenient payment options, and are delivering a high-touch, elevated in-store experience. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. It says customers will still be able to continue shopping through the company's website for the time being. "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. rights reserved. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. That compares with it generating $226.2 million in e . Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Lets continue to take care of each other. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. I dropped an item off at a store for repair. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. We appreciate your patience during this time. See How to Mail Back an Online Return for more information. from 8 AM - 9 PM ET. We are not able to offer exchanges online. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. In an email to CTV News, the company's senior director of communications said the . Amid Record U.S. Store Closures, Retailer Aritzia Commits To - Forbes Box 500 Station A Toronto, ON Canada, M5W 1E6. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Until then, well be right here online and at your service. For purchases made in store, you can return or exchange your purchases in store only. To order In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. This is certainly a time for everybody to listen and learn, and take action as a result of that. "Our goal is to do our part for the global well-being. VANCOUVER, B.C. While it's managed to perform, the question of profound, lasting change continues to loom overhead. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. Interested? Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Aritzia has closed all 95 of its stores as a precaution during this coronavirus crisis. We know that every decision we make during this time impacts our community as a whole. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Your Aritzia. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. Click to View our Accessibility Statement. We appreciate your patience during this time. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. This report by The Canadian Press was first published July 9, 2020. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. Huge line returns for Vancouver's first Aritzia Warehouse Sale since Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. 2023 BDG Media, Inc. All rights reserved. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. Financial Assistance for Food, Housing, and Bills. Online purchases can be exchanged in store. Aritzia marketing calls and texts may use an automatic telephone dialing system. Here's what to expect when visiting our boutiques. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. The program came together with Good360 to create a sponsor package consisting of two cotton tees and two pairs of leggings made of sweat-wicking material, each stitched with an exclusive Aritzia heart logo in gold and 10,000 have been distributed to those on the front lines of COVID-19. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. The Aritzia Refund policy is similarly strict . Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. The Company designs apparel and accessories for its collection of exclusive brands. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? Insider info on sales, new arrivals and more good stuff. Telehealth policy changes after the COVID-19 public health emergency Right now, size 18 is no longer in stock for any Babaton items on its site the smallest listed for this line are a 12 and a 2X. These recommendations are applicable to Alberta and may differ from other jurisdictions. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity .

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