item not as described ebay return shippinghow to draw 15 degree angle with set square

I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Honestly, this is one of those lessons I have had to learn the hard way. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. moment, Oh, Ship! See our page on, Would you like us to help with an open return request? Within our return policy, we state that return shipping is paid by the buyer. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Disclaimer. 1. We protect ourselves! Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. In this case, I just try to do damage control. Research your model before purchasing this because there will be no returns for buying the wrong item. Still, it wouldn't really matter what you put in the description. We've outlined your response optionsbelow. If you havent received an item, we usually refund your money immediately via PayPal. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Return shipping for buyers | eBay Whenever an item that I ship is damaged, I put in a claim with the carrier. I have maintained a 100% seller rating for years. Here is a box that was shipped with FedEx. 11:35 AM. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Check out our FREE intro Workshop! Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Just go to the ResolutionCenter and let us know. Check out this video to understand how dimensional weight is measured when shipping. 01-08-2020 Send a message to the customer to solve the problem. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I have been selling on eBay for 23 years and I do not accept returns and never have. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If you havent received an item, we usually refund your money immediately via PayPal. Many eBay sellers accept returns if you've changed your mind. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. 07-05-2020 Do not refund until your item is back to you. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. It was an auction that I won. I try to get them to give me the reason for the return. If you want the items back before refunding, I'd accept the return and send them a shipping label. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Copyright 1995-2023 eBay Inc. All Rights Reserved. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. I have reported the buyers, but I still have all 12 returns counting against me. If youre a reseller in 2023, you can find deals on items in many places. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Accept the return:The buyer will send the item back to you for a full refund. But the seller should communicate with you. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. View cart for details. Very unfair on seller and ebay part. Youll hear from us within 48 hours. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Select your reason for the return and enter a comment about why you're returning it. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! Return Claim "Not As Described"? eBay Business Equipment Purchase Protection. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. See ourpartial refund guidelines. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Keep in mind that some returns can remain open for up to 35 business days. You might be asking, "Do private sellers have to accept returns?" The answer is No. We have several policies built into our business model that protect us from having to return items. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. This was one of those times I was pretty happy I had taken photographs while I was packing it. How to issue a partial refund after the item is returned. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. How to use your eBay earnings to purchase shipping labels. Here you can discuss all things shipping with other members. The eBay Money Back Guarantee is not a product warranty. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. PDF Seller Protections: We Have Your Back. - eBay Inc Do not give a refund without getting the item back! Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. I'd really like another option. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. You'll also be responsible for covering return shipping costs. I find too many fun toys for my family (or myself), and just love the whole process. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. What do you mean by adding sold as is to your terms and policies? You won't be able to re-open the request once it's closed. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Ebay sides with buyers in not as described claims. Tip Here's how to print an eBay return shipping label: Go to Purchase history . One buyer in particular contacted me asking for a partial refund for an item that he received damaged. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. You'll receive the return shipping label credit on your monthly invoice. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Received a damaged item with a missing part. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Offering a return of an item is always my last resort and honestly it is very rare. Adding tracking details to your return helpsprotect against delays or issues in the refund process. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. This is a win win for both of us. Simply print the label on normal paper and tape it to the package. Tip Open a case and try to work things out with the seller. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. On the next page you'll see the refund amount. The carrier will then go and pick up the damaged item and do its own investigation of the damage. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Adding these each time has saved me many times when buyers have tried to get me to accept a return. If the buyer is responsible, choose your return address from the dropdown menu. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. For example, you may haveopted to automatically accept return requests. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! This happens more often than not. eBay Buyer Protection for Buyers So what do you do when a buyer says item not as described? I am a buyer. Before you can send an item back to the seller, youneed to start a return. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You accept returns in your policy, and the buyer changed their mind about a purchase.

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