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@vrbavojtech. How do I edit my listing? If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 5.3 Disclosure of Information. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. This is so we can promote the sale of tickets and items that You list for sale. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 9 Dec 2022 - Seller Support Associate . Read more hen we pay for them, not a week before! 6.8 All Sales are Final. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. In April the Competition and Markets Authority (CMA) threatened it with legal action for. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. 3.1 Accurate Descriptions. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. You had also spent quite some time sending emails and making phone calls back and forth with the company. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Can I deliver the tickets using a different delivery method? We do not control the information provided by other users which is made available through the Site. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Subculture Tour 2023. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Job Title. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Ask a question about Viagogo in Booking Services. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 2.1 Requirements. Click the more button to email us. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Viagogo have become the focal point for calls to tightly regulate . Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. How do I delete my listing? And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. The comments below have not been moderated. 3.1 Accurate Descriptions. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. 2.2 Registration. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. 2.13 Ticket Information. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. We are no longer accepting comments on this article. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. The judge issued an injunction which prevents . The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Ireland 39 reviews. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. This will be deducted from your next payment. 4.3 Sellers Shall Not Include Promotional Material with Tickets. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You'll need to call your local bank to see if they cash out I bonds and their requirements for . If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. We may investigate complaints and violations of our policies. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. At no time do We provide the Buyer's payment information to the Seller. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. As shares tumble and costs soar Will the fast food giants ever deliver for investors? When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The tickets were bought and sold online, using the Viagogo fan resale platform. 1.2 Ticketing Exchange. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Do I have to pay a service charge if the service is poor? Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Event dates, times, venues and subject matter, which are listed on the ticket, may change. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Sellers should use our automated online confirmation process. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Note that this is separate from any Tax viagogo is required to charge on its fees. What are the viagogo Terms and Conditions? But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. I want to ask if anyone know their custumer service valid e.mail ? During this time, the Site will be temporarily unavailable. If tickets are not consecutive, then the Seller must create a separate listing. 2.5 Tax on Seller Proceeds. If You do not qualify, do not use the Services. How do I change the email address on my account? Your experience can help others make better choices. 2.10 Collecting Payment. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. How do I change my payment method for getting paid? Why can't I see my order or sale in my account? Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Pay by PayPal, a free service to pay online without sharing your financial information. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. 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MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. This does not affect our editorial independence. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website.

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