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- Instacart, free membership with hidden fees. Damaged alcohol items. Consider DoorDash! Common complaints are missing items, damaged items, poor replacements, or poor service. I only hope people check their bank billing and report this fraud of a company. Strangely, the order was complete with no issue so I thought. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. sometimes you can still have contact with them because if the driver. . If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. While the company is good at refunding customers for issues, too many refunds can result in a price hike. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. I kind of think reporting the fraud is not really going to hurt anybody. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Any credit issued shall be subject to the. If you are a victim of an Instacart scam, there is a chance that Instacart will help you to resolve the issue, especially if you are a customer. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Hey y'all! I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. One representative told me my refund was processed and would be back in my account in 10-14 days and it never was. Shoppers must deliver to recipients that are 21 or older. I would like all of my money back. Desired outcome: just noticed today that I had 2 "damaged items" from order I did a few days ago. It has been weeks, and was a great factor in me slowing down with Instacart. This offer is non-transferable. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Select Submit. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. I am handicapped and I needed those bandages. If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. Just so many things wrong with IC and it really does start with corporate at the top. In some cases, the shopper can also enter your information manually. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. Brett Helling is the owner of Ridester.com. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. It's what anyone else would do just saying. Select the reason for the refund (wrong item, missing item, damaged item, etc). So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. I cancelled the order but why bother rescheduling so that I can get another run-around? Plus, your first grocery delivery is free! NOTE: Not all item issues automatically trigger a credit. And it's safecontactless delivery is available. One option you have is to screenshot messages from the customer. Instacart has a system for dealing with requested items that arent in stock. In those moments, you need to know when and how youre going to get your Instacart refund. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . Unbelievable!! Some Shoppers are victims of phishing scams. This seems like a massive breach of confidential credit card information. Read more about Brett here. We sometimes earn affiliate links when you click through the affiliate links on our website. **Not directly affiliated with Instacart** Welcome to the best place to If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. Did you receive a delivery youre not completely satisfied with? Your information isnt stored on shoppers personal devices. 1. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. If its a damaged item, as a customer, your only remedy is to claim it as such. I was charged 2 times back to back. Plus, they cancelled my ENTIRE ORDER! I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. Instacart reserves the right to modify or cancel the Guarantee at any time. Bank account charged with $223.18 They have zero customer service knowledge and deliveries are never complete as ordered. This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. Desired outcome: 5. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. This will surely increase the credibility of your complaint. There are tons of reasons for you to need an Instacart refund. Only a small percentage of Shoppers and customers are there to run a scam. You can get instant credit for these issues. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. You can reach Instacart by email if you go through their website and send a message through their contact us button. To request a refund, report the issue to customer support. She was skeptical about using the service as it connected her debit card and she is on a limited income. It sucks when customers leave bad directions or add a ton of items after you've started the order. I work as an Instacart shopper and there are some things customers do that make my job harder . Most of these examples constitute Instacart fraud. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. They would not honor the listed price on the Instacart web site. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. To report a problem with your order on the website. Were on the road to 100,000! On January 16th, I placed two orders. Refused to reverse two of the charges She agreed they were acceptable. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Can't Instacart check the chat logs? However. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. 2. Click here to get notifications about new complaints of Instacart. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Contactless delivery and your first delivery or pickup order is free! You have up to 14 days to report an issue with your order with Instacart. 2020. To this day 2/17/23 I have not received my order. . Tap the Orders icon in the bottom right corner. Im looking to sue the company. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. Answer (1 of 4): You have to cancel the order before the time is up to do so. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. If youd rather speak with an agent, theres a call now feature inside the app. In some cases, the shopper can also enter your information manually. Other bots snap up offers on behalf of the Shopper. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. Support doesn't care even though I have proof it wasn't damaged. Certain order types (e.g. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. Understandings of nutrition and health are in flux. They don't think about why we shop/deliver for Instacart. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. And if I happen to be in the club, do not charge me. Desired outcome: She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! Well, these items were damaged, not missing. Making sure you tip your shopper accordingly will all but guarantee your Instacart order is fulfilled as soon as possible. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. As a Shopper, you can earn a side or full-time income working for Instacart. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not all item issues automatically trigger a credit. Some legal restrictions apply to alcohol orders. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. As I am with all customers, I was polite, engaging, pleasant and timely. Usually, we can make things right quickly when you report a problem through the Instacart app or website. But like I said, they are more than generous with their policy. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. USA, Alternative: Cancel an Instacart Order Before Its Delivered. Contactless delivery and your first delivery or pickup order is free! They sent one, but when I tried to use it, it repeatedly said there was an error. I entered her EBT information and selected the option to use ebt/snap as the payment method. They have zero customer service knowledge and deliveries are never complete as ordered. Press J to jump to the feed. would send me a form to complete and "department" would look at it in 48 If someone has been burned, theyll usually review. We'll examine what such a household could earn in cash back using the Instacart . Missing or tampered label. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. I also tried opening a second table at the bottom: <spawnabletypes>. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. Select a credit to your Instacart account or tap Help Center to contact Care. We cant deliver alcohol if the customer doesnt meet all delivery requirements. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. Brett Helling is the owner of Ridester.com. Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. If your order is a fairly large order, odds are shoppers wont want to take it on. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. I made an online order with Harris Teeter who used Instacart. Claim it and get a lot of features. 3. Later that day, I went into Walgreens. They charge for membership, service fees, service fee tax, traveling fees and container fees. Wrong, damaged, and missing items are some common issues that some customers report. To understand this scam, you must first understand how the Instacart app works for Shoppers. If you are saying they made one mistake on an item, when they. When Instacart lowered our base pay, it also removed item commission. . Press question mark to learn the rest of the keyboard shortcuts. If you are fed up with the service entirely, learn how to delete your Instacart account altogether. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. Begin typing to search, use up and down keys to navigate, enter to select. You can check availability in your area with the Instacart app or website. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Press question mark to learn the rest of the keyboard shortcuts. Valid forms of . They charge for membership, service fees, service fee tax, traveling fees and container fees. Select a credit to your Instacart account or tap Help Center to contact Care. Log in to help us get you to the right help quickly. United States-issued driver's license with photo. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. Our website is supported by our users. Damaged item - an item arrived broken or in an unusable condition. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. Until last week whereby they have refused to refund . I had this happen to me. Thank you. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Instacart is a great side gig for a lot of people, but it's not perfect. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. the redelivery was received on Jan 14 but was not complete because several items were refunded. Read more about Brett here. - the order arrives after the end of the scheduled delivery or pickup window. I'm never surprised at the length some people will go just to cause trouble. Shoppers with a lower star ratingdont see the highest-paying orders. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. If the packaging damage doesnt affect the product, I would let it go. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. We can make things right up to 7 days after you receive your order. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. I report but I still know they will get away with it. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. Well of course they were I told you that before I got them. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. For an order placed through the Instacart App, follow these steps: 1. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. However, nearly every order now pays $7 regardless of the size. When a customer places an order, it goes into a queue. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. You can check availability in your area with the Instacart app or website. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. Got my order which smells like cigarettes, notice I was missing items. Bad Replacement Items. Unless they gave you a four or less star rating, why worry about it? Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. Instacart is one of the best grocery delivery services available, but its definitely not perfect. Some customers will use this to game the system. Select the issue (s) you experienced and provide any additional information. Has anyone else had any customers say they had a damaged item? We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. The company doesnt have a direct email address. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It tells you on your app or desktop that you can do it. Some scams are directed at customers, while others primarily affect Shoppers. No other store includes this charge. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Thank you for being concerned! In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). . The total came to $257 and Instacart charged me $72 for a tip. Log in to help us get you to the right help quickly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. I will continue to pursue this until justice is serve! They can wind up getting sensitive information. Some are good some were not so good. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. . If customers could be rated it would be a different story. Well also go into how you can avoid them and what to do if youre the victim of a scam. Actually call the service line and make a complaint. When a customer receives their Instacart order, they get an email receipt of everything they paid for. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. I was already late for holiday evening and the only open store was far. So far this month Ive had over $300 taken out of my checking account and am patiently waiting for a refund! June and July Ive had unauthorized transactions taken out of my account. February 3,2023 My transaction denied by bank, checked bank and found above debits. Crypto Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. Winterlover35 2 yr. ago. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. Thank you for being concerned! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please contact Instacart Care if your alcohol items are damaged. I made an order on December 31, which is NY Eve. Refunds on Instacart Express. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. They didn't say. In 2014 he acquired Ridester.com to share his experiences with other drivers. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. The next page will show you all your past orders and give a preview of what they contained. They wont purchase anything that looks like it may be damaged. This will detach the slats and you can easily remove them. It definitely wasnt broke when I delivered it You can plainly see it in my picture. When placing an order, customers can indicate their replacement preferences. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. Shoppers choose which orders they want to shop/deliver. I had pho. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. After they've confirmed it, a refund will be processed. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. Still didn't care. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. If you selected an item issue, choose the affected item(s). #Instacart customer lies #customer scams #Instacart shoppersAn Instacart Customer Reported Missing Items on a delivery I did on October 14th. I tipped very well and my orders were picked up right away and shopped with real professionalism. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. But if its the product itself, I would report it. Bank account charged with $245.00 Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! I'm a good shopper dammit! Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . Kroger Delivery Now redefines convenience by being the only delivery service in America that doesn't require customers to make a trade-off on selection, quality, price, or speed.Kroger Delivery Now's comprehensive offering of 25,000 items combines customer favorites with quick and easy doorstep delivery - whether they're shopping for a meal, snack, last-minute ingredient, over-the-counter .

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