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Their idea of service (given their prices) is woefully lacking, certain staff members need to remember their manners and until they up their game on quality they seriously need to reduce the prices they're charging (10 for Mac n cheese with bacon served with garlic bread???). We stopped here for lunch on our first day, nice sandwiches with plenty of salad and chips on the side, good choice of filling with some unusual but tasty. We are very sorry to hear your breakfast experience was less than perfect.We would love to resolve this situation and hear a little bit more about your visit. So, off I trundle and get the cutlery, which when I get back to the table we spot is actually filthy and covered in baked on food. Then we were asked what we had ordered, so obviously it wasn't already being prepared. The latte was one of the best I have had for some time. During our meal a staff member came to the table, while we were still eating, to remove some advert for a musical event that lay on the table beneath the condiments and menus, knocked everything over as she did, which to be honest I thought was really quite ignorant and could/should have waited until after we'd finished and left! Thank you again, we hope to see you soon, The staff at the restaurant at Planters at Bretby have a serious lack of customer service skills. just look out for our black pop up gazebo. Not usually one to complain but poor service and poor portions.More, Popped in with my daughter for a late lunch, and rather wish we hadn't bothered. We are very sorry to hear your experience was anything less than perfect.We would love to resolve this situation and hear a little bit more about your visit. Unfortunately I didn't time it!Eventually I went up to the kitchen and asked when our food would be really.After waiting at the entrance for a couple of minutes the food miraculously was ready and was instantly brought to the table. "We're really excited to see what else is in store for the rink in the lead up to Christmas.". Really helpful and friendly staff and I love the new layout x will definitely be visiting again soon now the weather is getting better, Buy Houseplants at The Plant Room in Richmond, Maximize Your Garden's Potential: The Ultimate Guide to Pruning in February, Why Hiring Is Easier Than Buying A Ladder Equipment Or Others Tools. It was only just gone 3pm and they're open until at least 5pm. Finally someone came and asked whether we had been served we said no but then she had to retake our order. Won't be revisiting. Seasonal items available, including a huge range of LED scenes/vehicles. I can only hope that the probe used was sterilised after its previous use because the food was definitely not hot enough to have killed any bacteria that was introduced.This 'Julie' claimed to be the 'Manager' why do I think of the inability to find the way out of a paper bags I wonder? Cloudflare Ray ID: 7a2ae229e9cd28f8 Thank you for taking the time to review our Garden Centre & Restaurant. She was extremely rude, claiming that I should have rung to speak to the Manager (this confused me somewhat as she had said she was the Manager?? Such a shame as we come regularly for Sunday lunch which is always good. There will also be a festive craft fair on Saturday, November 18 and Sunday, November 19, where visitors can get ahead with their Christmas shopping with treats made by local people on show. Not usually one to complain but poor service and poor portions. My daughter says her burger is ok, but she asked me to taste her coleslaw as it didn't taste right, and to be fair it did look a very suspicious shade of grey, so she left that. well I'd have thought that was fairly obvious really. Hi Maz,Thanks for the review, we are so pleased you enjoyed the food and our servicePlease come again soon, This is the version of our website addressed to speakers of English in United Kingdom. Opening hours Reviews Mondayclosed Tuesdayclosed Wednesdayclosed Thursdayclosed Fridayclosed Saturdayclosed Sundayclosed Tripadvisor performs checks on reviews. 19 Nov 2016 - 20 Nov 2016 Saturday, Sunday ; Contact. You will then receive an email that helps you regain access. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. You can email the site owner to let them know you were blocked. We had considered a dessert but having spotted a piece of their lemon meringue came in at a hefty 4.29 we decided we'd give it a miss, stupidly priced,! Lovely garden centre in general with a gift shop worthy of a visit. Then, just as we finished eating, we were brought two portions of chips free-of-charge. Planters At Bretby. When I did, I was told that I had rung the 'wrong person'. how was I to know who I should or shouldn't ring.. the only contact I had been given was a 'Marie'. I thought as i looked at it that it could be quite reasonable even though the 'seasonal veg' consisted of frozen runner beans and a considerabl number of frozen peas.. neither of which are actually veg from the current season but then i saw that these hadnt been drained and my plate was swimming in water and where it had blended watery gravy firstly i tried to cut into one of the very adequate slices of beef but the knives are so blunt i ended up with very sore really deep dents in my fingers.. the cutlery is awful.. dirt cheap rubbish that serves no purpose other than pretending that it can be put to any practical use it was at this point i realised that my food was stone cold. We had considered a dessert but having spotted a piece of their lemon meringue came in at a hefty 4.29 we decided we'd give it a miss, stupidly priced,! Husband tried the special, cottage pie, cleared the plate! It's great that there is an ice rink in the local area that anybody can go to. Then we were told that there had been a problem with printing out the orders, but the food was now being prepared. . couldn1t comment on the prices because i didnt pay. wouls call again if in area. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you.Decaffeinated tea was easily available, at no extra cost. When wefirst asked for an update, we were told that they were busy and there was a bit of a delay. White bun was dry and crumbly which spoilt the burger. The salad was sadly very disappointing! absolutely no issues yes its a tad expensive but you know how much it is before booking and going. Easter chicks in the pet section were adorable. In summary a bit disappointing in places maybe Ill give it a go again when next visiting the excellent garden centre. Performance & security by Cloudflare. Called here spent around 30 on plants and impulse buy gifts. with wet runny prawn sauce! They dont know how to serve coffee here or serve food properly. We ordered 2 coffees and 2 cakes the first disappointment was they do not have soya milk (dairy allergy customers beware) all reputable coffee shops do stock it!!. Fish and chips were over cooked fish was near on black and chips pale The attraction is expected to be as popular as ever, with families already showing an interest in trying their hand at skating. no issues from us its a fab little confidence building rink she was falling on her bum on day one day 5 shes teaching herself tricks. Then, just as we finished eating, we were brought two portions of chips free-of-charge. To be fair, we were offered free drinks or a cake as compensation. Learn how to create your own. One cream slice had become a cream slide. Can a gluten free person get a good meal at this restaurant? Unfortunately I didn't time it! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Staff were lovely and friendly. Tagine had cool spots! My mothers day 'treat' turned into a mothers day nightmare by the awful place chosen for what should have been and could have been a really nice time out. I guess we were luckier than the people on the next table - the staff took their receipt into the kitchen to confirm the order - and still got it wrong! deal as we didn't see leaflet until ordered food and ended up paying 5 more for poor food. Husband tried the special, cottage pie, cleared the plate! Anyone on or off Facebook. Planters At Bretby Garden Centre opening times Opens in 9 h 10 min Updated on 09/12/2022 Opening Hours Hours may differ - changed a while ago Thursday 09:00 - 18:00 Friday 09:00 - 18:00 Saturday 09:00 - 18:00 Sunday 10:30 - 16:30 Monday 09:00 - 18:00 Tuesday 09:00 - 18:00 Wednesday 09:00 - 18:00 Contact Details 92 Bretby Lane, Opening times for Plant Nurseries & Garden Centres in Bretby . Off I go again to get more cutlery. Yell.com Yell Business. Off I go again to get more cutlery. Did not taste as expected. more. Suggestion - food best served on hot plate and attention to detail when cooking eggs and chips - its not rocket science. Anyway, after another protracted wait the plate reappeared with neatly folded ham slices, the eggs placed next to the ham, not on top (so they did listen in their defence) and the peas were hot, but I'm not sure what they'd done with them as they had a very strange twang almost disinfectant likeneedless to say they got left. Something went wrong, please try again later. This was the first breakfast we have had here and it will be the last. Off I go again to get more cutlery. We had considered a dessert but having spotted a piece of their lemon meringue came in at a hefty 4.29 we decided we'd give it a miss, stupidly priced,! This website is using a security service to protect itself from online attacks. The access road to the car park is punctuated by speed humps and rather over the top billboards, in my opinion needlessly drawing your attention to their products. White bun was dry and crumbly which spoilt the burger. Easter chicks in the pet section were adorable. When after a further half hour someone finally came to take the plates away I voiced my complaint about everything i have mentioned above but there was no customer service at all, no apology nothing at all. my little girl absolutely loves it so thought we would pop by and leave a review. Opening times: 8.30am to 5pm Monday to Saturday, 10am to 4pm on Sunday Derby Garden Centre Location: Alfreton Rd, Little Eaton Opening times: 8.30am to 6pm Monday to Saturday, 10.30am to. On the A511 road (formerly A50), there is a secondary settlement, Stanhope Bretby . The starters were quick to arrive so quick in fact that the two who had gone to the counter hadn't even got back to the table. the food we got was freshly made and tasty. The Garden centre is first class, well stocked and clearly laid out with good parking. In the meantime others round us were being served to the point that the couple on tge next table had their starter, main course and dessert and we are still waiting for our main ciurse to turn up. If you have any further feedback, we'd love to hear from you - our centre manager Mark Shaw is available on 01283 703355 or mark@plantersatbretby.com. But then I got to the peas, these weren't even Luke warm, they were stone cold. We're back at Planters at Bretby Garden Centre for our final fair of the year and it will be amazing! During our meal a staff member came to the table, while we were still eating, to remove some advert for a musical event that lay on the table beneath the condiments and menus, knocked everything over as she did, which to be honest I thought was really quite ignorant and could/should have waited until after we'd finished and left! You can email the site owner to let them know you were blocked. PlantersatBretby, Public Relations Manager at Planters At Bretby, responded to this review. New menus, again, because there has been another price increase. Can a gluten free person get a good meal at this restaurant? bretby garden centre burton-on-trent . 19 Ashby Rd E, Bretby, Derbyshire, DE15 0PS . (HTTP response code 503). Come along and get some Christmas shopping done whilst enjoying some tasty hot food and sweet treats! Garden Center. Click to reveal If you think you have been blocked in error, contact the owner of this site for assistance. All seemed cheap food, with little thought to the preparation. The ice facility, which officially opened on Saturday, November 11, is made of real ice through a lengthy process which takes organisers five days to complete. The Garden centre is first class, well stocked and clearly laid out with good parking.In the spacious restaurant I choose the full English breakfast with a latte.You were given a tracking disc which when you placed on the base on your table identified where you were sitting , this worked very well.The breakfast arrived without delay, I was sitting outside and being the furthest from the kitchen a temporary cover over the plate to preserve some heat might have been useful.The large plate was full and consisted of mushrooms that were cooked but cold, baked beans, tomatoes, a fried egg, two slices of very fatty bacon that was not to my liking, I like my bacon crispy and this definitely was not , so that was my mistake in not asking for that , 2 small pieces of hash browns and two awful sausages, they were tasteless with a rubbery texture and I suspect re- heated and finally two slices of whole meal bread with butter.The latte was one of the best I have had for some time.The total bill came to 10.48.In summary a bit disappointing in places maybe Ill give it a go again when next visiting the excellent garden centre. It was swimming in grease. My daughter says her burger is ok, but she asked me to taste her coleslaw as it didn't taste right, and to be fair it did look a very suspicious shade of grey, so she left that. I Love this garden centre but it really upset me to see the reindeer just lying there for visitors to look at them because its Christmas. "We aim to have between 7cm and 9cm of ice, so we have to fill it up and refreeze some if we have had a busy few days. Popped in a few times for a cuppa and slice of cake, also good. This website is using a security service to protect itself from online attacks. Let us know with the button below. Download the app Get a free listing Advertise 0800 777 449. keywords location . The Ice Rink will be in the undercover plant area meaning it will be open throughout. Eggs over cooked, prefer soft runny eggs, chips luke warm and cold by the time I finished meal. Staff seem happy for you to do this when they know full well deal is on for the whole of January and February 2023. We also noticed that sandwiches have now changed back to being served with salad and crisps, rather than chips. Staff seem happy for you to do this when they know full well deal is on for the whole of January and February 2023. tad expensive but you know how much it is before booking and going. not taste as expected. I noticed another review that refers to the 'scowling' done by the staff and can actually vouch for this as well as their actual rudeness when confronted with a complaint. Wet & Brown Lettice leaf's. We paid for our food at 13:19 and it finally came to the table at 14:10. I could not finish the breakfast and felt quite sickly afterwards from the grease. Won't be revisiting.More, Went on a Sunday mid morning and ordered two bacon and sausage sandwiches was in the queue about 15 mins before my order was taken staff very slow on the till would make sense if someone did the till and another made the drinks wouldspeed the process a lot. cafe/restaurant was fairly busy. What do you think about Bretby Nurseries? Dont go unless you want to be ages waiting for food. The toast was on the plate with the rest of the food and was soggy from the beans. told Well we are busy. Soup luke warm sent it back came back with skin on where had been reheated to much Felt sorry for people with children as you could tell people were getting very irritated and the restaurant was just filling up more and more with customers and with guess would be waiting a hell of a lot of time. Popped in a few times for a cuppa and slice of cake, also good.More, Hi Maz, If you know of any other garden centres or nurseries back open which are not included in the list above, please email newsdesk@derbytelegraph.co.uk with details and we can add them to the list. I tried mine and at first glance it looked ok, bit light on ham given the price, but ok. Then I discovered the fried eggs were cold, I let it go as I felt it was possible due to the fact the eggs had been served on top of the cold ham. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. speed the process a lot. Planters At Bretby Bretby Lane, Burton upon Trent DE15 0QS, England +44 1283 703355 E-mail Improve this listing Ranked #16 of 30 Quick Bites in Burton upon Trent 216 Reviews Price range: $6 - $22 More restaurant details quietman482 Derby, United Kingdom 48 32 Reviewed October 2, 2018 via mobile So sad.. Then once the table was found, to have to queue up again in with those just wanting cups of tea/coffee and cakes to order our meals. The latte was one of the best I have had for some time. Mr Cresswell said: "It's not even December yet and we have already drummed up a lot of interest. couldn1t comment on the prices because i didnt pay. We really want to keep the ice in as good a condition as possible. Mince pies had hurriedly been put out, with a very good price reduction on those. About ten minutes passed and finally two lamb shank meals turned up followed by two roast beef meals, mine being one of the latter. So, off I trundle and get the cutlery, which when I get back to the table we spot is actually filthy and covered in baked on food. Lunch on Saturday luke warm. The total bill came to 10.48. Unfortunately not the best experience and would be very reluctant to spend that amount of money again when I am not even offered an apology. Map updates are paused. Get set for two weeks of sunshine as temperatures start to soar once more, Sign up to the Derbyshire Live newsletter for free and get the latest stories sent to your inbox, UK's best ketchup named by Which? I like it that they have a play area for the kids. We waited a ridiculously long time for the food to arrive considering there was hardly anybody in there, When the food did arrive, it came without any cutlery, so I asked the lady who brought the food to our table for some, she directed me back to the counter to get it! All seemed cheap food, with little thought to the preparation. Generated by Wordfence at Sat, 4 Mar 2023 14:42:02 GMT.Your computer's time: document.write(new Date().toUTCString());. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. First of all this review is for the restaurant only. Ordered Ham, egg & chips. Tools located, plants chosen. The large plate was full and consisted of mushrooms that were cooked but cold, baked beans, tomatoes, a fried egg, two slices of very fatty bacon that was not to my liking, I like my bacon crispy and this definitely was not , so that was my mistake in not asking for that , 2 small pieces of hash browns and two awful sausages, they were tasteless with a rubbery texture and I suspect re- heated and finally two slices of whole meal bread with butter. Thank you again, we hope to see you soon :), We go often and have a coffee or a meal which is good value for money and look round the garden centre and the gift shop is ideal if looking for a special gift for a birthday or other occasions they have pets for sale which are well cared for ideal for children to see also while the go and see George the fish in his tank and say hello, Thank you for taking the time to review our Garden Centre Restaurant. 01283 703355info@plantersatbretby.comhttps://www.plantersgc.com/. Ask 1969Weekender about Planters At Bretby, Ask C1612KLannac about Planters At Bretby, Planters Restaurant at Planters Garden Centre, Lowercase Coffee Bar At The Alphabet Gift Shop. I'm having a stall this weekend at the craft fair at bretby garden centre burton upon trent. In the spacious restaurant I choose the full English breakfast with a latte. wouls call again ifin area.More, We ordered 2 prawn salads, for around 22 as I recall, including sparkling water. Nice garden centre. Suggestion - food best served on hot plate and attention to detail when cooking eggs and chips - itsnot rocket science.More, We paid for our food at 13:19 and it finally came to the table at 14:10. Ordered food. Performance & security by Cloudflare. I took my plate of food back and explained the problem to the lady at the till enjoy sort of looked at me blankly and said 'dud you want me to sort it out for you?' Smoked salmon and prawn duo came on a small bed of mixed green leaves, consisted mostly of the leaves that look a bit like dandelions, two slices of tomato and one slice of cucumber cut in half no sauce until i sent it back to have some put on it. Search for local Garden Centres near you and submit reviews. Ice rink manager Adam Cresswell, 28, said: "The first stage is to put the platform down for everything to sit on. Also watch out for 2 meals for 15.99 deal as we didn't see leaflet until ordered food and ended up paying 5 more for poor food. I love black pudding - half a piece on the plate. Or by navigating to the user icon in the top right. Went on a Sunday mid morning and ordered two bacon and sausage sandwiches was in the queue about 15 mins before my order was taken staff very slow on the till would make sense if someone did the till and another made the drinks would speed the process a lot. at the entrance for a couple of minutes the food miraculously was ready and was instantly brought to the table. I guess we were luckier than the people on the next table - the staff took their receipt into the kitchen to confirm the order - and still got it wrong! Please try again in a few minutes, Visited your garden centre today.as always you have a lovely placelots of plants and garden ornaments..and plenty of interesting items indoorsspent a good half day todayhad a lovely scones and tea.bought several plants and ornaments too. On leaving the cafe, a huge jagged rock was being used as a door stop, potentially a tripping hazard to some. Daily special Beef Stew and Dumpling was very goodBretby Burger came in an irdinary white bun not Brioche as stated on the menu. The following shows exactly what happened on Mothers Day and is a copy of my post on Facebook:"Have never been so disgusted by the quality of the food, the laziness of the staff and the standard of service at a so called 'restaurant' for many many years. the food we got was freshly made and tasty. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Brie and bacon pannini asked for very very well donebacon and assistant actually said oh chef will be pleased as shes cooked bacon to much came out with all the bacon still pink and fat clear took it back to be spoken to like a child did receive refund for the pannini though will not returnMore, First of all this review is for the restaurant only. Mince pies had hurriedly been put out, with a very good price reduction on those. A 2019 highlight reel of the Christmas displays at Planters at Bretby Garden Centre in Bretby, Burton-upon-Trent. After waitingat the entrance for a couple of minutes the food miraculously was ready and was instantly brought to the table. We noticed that many people who arrived after us had already had their food. The rink can cater for up to 60 people at one time and stewards are on hand to offer their expertise on skating and make sure everyone is safe. If the system detects something that potentially contradicts our. So, while I agree they did what they could to put my meal right, the bottom line is it shouldn't have needed to be put right. Called in this afternoon for tea and cake only to be disappointed yet again that they only had one slice of cake that was not gluten free or vegan,this must be the third time there has only been one option for those not gluten free or vegan,cannot they work it out if they only have one cake choice at the end of the day for the majority of the population that they need to have more. Decaffeinated tea was easily available, at no extra cost. Called in on way back home and decided to have lunch. queues to order were VERY slow moving. no issues from us its a fab little confidence building rink she was falling on her bum on day one day 5 shes teaching herself tricks. I could have bought a Birds Eye frozen roast beef meal and produced something far better at home at least it would have been 'hot'. Also watch out for 2 meals for 15.99deal as we didn't see leaflet until ordered food and ended up paying 5 more for poor food. 219 Reviews. Change opening hours Assortment Annuals Houseplants Perennials View the most recent news articles Ordered food. Joe C, Marketing at Planters At Bretby, responded to this review, Chesterfield Arms, Greene King Pub & Carvery. Opens at 10am until 3:30pm on Saturday 13th & Sunday 14th . Service Wonderful but no Brioche Bun for Burger. . Bretby Nurseries is a popular garden centre on the outskirts of the picturesque Derbyshire village. We seemed to be waiting ages for the food. please bretby have it all year round . Plates taken away but nothing more happened. Staff seem happy for you to do this when they know full well deal is on for the whole of January and February 2023. During our meal a staff member came to the table, while we were still eating, to remove some advert for a musical event that lay on the table beneath the condiments and menus, knocked everything over as she did, which to be honest I thought was really quite ignorant and could/should have waited until after we'd finished and left! So, while I agree they did what they could to put my meal right, the bottom line is it shouldn't have needed to be put right. Lovely garden centre in general with a gift shop worthy of a visit. Ice skating was being thoroughly enjoyed by family groups. Search for Garden Centres and other retailers near you, and submit a review on Yell.com. The cake was expensive, what was left of what had been there, many empty uncleared plates and domes. We've had quite a lot of families already come down to have a go on the ice. The salad was very uninspiring, with no dressing. well I'd have thought that was fairly obvious really. Eggs over cooked, prefer soft runny eggs, chips luke warm and cold by the time I finished meal. Unfortunately not the best experience and would be very reluctant to spend that amount of money again when I am not even offered an apology. commas needed to sort list of fillings- very confusing! Its all very well saying that you should take up the issue at the time of it happening, I did and where did it get me insults and bad attitude, being told that I had nothing to complain about. even though the food, the service and the attitude completely wrecked my being taken out for Mothers Day lunch. Thank you for taking the time to review our Garden Centre Restaurant. Should have read previous Tripadvisor reviews. I tried mine and at first glance it looked ok, bit light on ham given the price, but ok. Then I discovered the fried eggs were cold, I let it go as I felt it was possible due to the fact the eggs had been served on top of the cold ham. No one at any time during our meal did anyone come to the table to check that everything was okay. The name means "dwelling place of Britons". called in as we were staying locally (knights lodges) at lunch time. Or by navigating to the user icon in the top right. Ordered Ham, egg & chips. The salad was sadly very disappointing! Unfortunately not the best experience and would be very reluctant to spend that amount of money again when I am not even offered an apology. 171. Also we had a long wait at the checkouts.with our purchases Will be avoiding in the future. Crockery all in good order; tea pits poured well. We always enjoy our visit here, products available and reasonably priced. Thank you for your review, we are disappointed to hear that you wasn't fully happy with your recent visit, and will feedback your comments to our team. More restaurant details. Only complaint was poor punctuation on menu,commas needed to sort list of fillings- very confusing! This map was created by a user. If you are a WordPress user with administrative privileges on this site, please enter your email address in the box below and click "Send". Call us 01283 703355; Email us info@ . Claim your listing for free to respond to reviews, update your profile and much more. Mince pies had hurriedly been put out, with a very good price reduction on those. more details. Won't be revisiting. Your access to this service has been limited. I would ask that all items be priced clearly and that the assistant enters the correct price for an item, such as 49.99 as labelled - not 63.99 from the ether. The rink, now in its third year, has become a big hit with the public and has now returned to the garden centre again.

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