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StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. If it is postponed/rescheduled, the tickets are still valid. Wrong seats. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Overcharged. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. LAST time I purchase tickets through StubHub. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. How Can I Request a Refund for a StubHub Ticket? DO NOT let Stub Hub take advantage of you! After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I purchased a ticket in February for a concert for over $800. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Make the best possible case for yourself. The refund will typically process within 5 to 8 business days. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. 4. 5. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. All Rights Reserved. Also disputing a charge that you made is fraud. It started giving credit instead: a voucher worth 120% the ticket price. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. These people are entitled to their money back. Is Beyonces Tour Another Dynamic Ticket Price Mess? Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. From that StubHub wallet page you can request a refund instead of keeping the credit. "If you have tickets to a show that is postponed, you will be able to select your refund . i have tried to call several times but have been on hold >3 hours on 2 occasions. I would like my money back due to a postpond concert hours before the concert. The refund will typically process within 5 to 8 business days. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Read the full policy. Called them and they said the venue had not marked those seats as obstructed. If you sell on Stubhub they will waive the sellers fee. What does "100% guaranteed" mean these days? I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Will never use Stibhub again unless I get a full tefundk. StubHub will contact you as soon as possible. Bought tickets for James Taylor and Bonnie Raitt. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Select Sell tickets from the three dots. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. It reads Refund in Progress. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. So I would like a refund for the pass that was never sent to me. If I had purchased elsewhere I would have received a full refund! "I finally got a supervisor on the line and he said 'No. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. I am traveling today from Mexico to Madridfor what? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. or Did you buy an excessive amount of tickets? while we were at work. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub won't refund my money. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Stubhub sucks! Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. Select the ticket group you'd like to sell. Don't do it! We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. This is so wrong in so many ways yet I don't have a leg to stand on. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. I ordered the tickets less than an hour ago. I purchased tickets for a James Taylor conert and paid for them months in advance. I hope we can get refunded. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. DO NOT BUY FROM THIS COMPANY! When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. So much for the 100% guarantee. I'm returning the tickets and buying else where. Tap Tickets in the navigation bar at the bottom. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I went to use the credit on my account, and nothing showed up. I'm out $282 because stubHub won't stand refund. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. i am not interested in a credit that expires so therefore am requesting my full refund. if you have any questions please feel free to contact me. I hope they will reply me asap, I just want get my money back. They had me wait 3 hours to tell me to go scratch. No where did it say there is 15% charge. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Include the reason for the refund and any supporting documentation. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Honor yours. I WANT MY MONEY BACK!!!! Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Called back for refund. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. All of our tickets were void, fakes, frauds. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. These people are entitled to their money back.". "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. They charged my account even after I transaction. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Other sellers may take a case-by-case policy. Wrong seats. Spent $314 for daughter and friend to see Harry Styles. We are changing the way you register and sign-in to the StubHub Community. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Seller listed tix he didn't actually have. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. How is this right? I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Tried to resell same tickets for $20 more. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. i am not interested in a credit that expires so therefore am requesting my full refund. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. You should only sell what's actually available. Immediately called StubHub customer service. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Just notified by email of event cancellation for Atlanta United vs Orlando. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Bonnie cancelled. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com So people can't just change their mind last minute or have access to the tickets and then try to get a refund. The original purchase has aged off my account history. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . It is taking Stubhub about 120 days to process refunds. You will receive an email with instructions on how to receive your refund. Unconscionable Money grabbers. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Customer service will only take calls for ppl with event in the next 24 hours. It . If these are not available, you will likely get a full refund. NOPE. I would like to receive a refund. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. These tickets were not purchased with a coupon. It not I guess it is small claims. We're not refunding money at this point,'" Cormier said. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Obviously the concert was canceled and I would like my money refunded. "The return of live events, the input of customers, partners, and regulators, and the . Read more about our event cancelation policy. Concert was postponed to October and was just canceled. 2023 The Hollywood Reporter, LLC. StubHub is a global marketplace and our policies vary by region, in line with local guidance. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Dave Clark. And if you work in corporate you know that everyone has a boss except the CEO. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. They were for the correct date and time ? Required fields are marked *. OK, I think this show has been rescheduled to September 7, 2022. Set your price or use our recommended price and tap List tickets. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Keep asking to speak to someone higher! Is there any way to find out if its still being processed at all? All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Is it still taking 120 days? We were able to register one wristband, but not the other. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. This will now be our default option in Canada and in the US. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Just bought tickets. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The parking pass was sent to me with in 5 mins. The cookie is used to store the user consent for the cookies in the category "Other. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Also how can stubhub charge me $176 when I never received any money for this purchase. I called them within minutes to change the seats and they basically said I'm stuck with those seats. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Your service is terrible and not worth the fee. Very disappointed. Most of us didn't leave yet! We were not the only ones. View Levi's Stadium Ticketback Terms. It was for a special occasion. At NO stage did they advertise this game as a TBA or TBC date and time. However you may visit Settings to provide a controlled consent. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. I am beyond angry and disappointed. I want a full refund as we lost jobs and need that money. Terrible customer service. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I'm sorry but how is it their fault you messed up or your plans changed? After another hold the rep told me the manager said the same thing. My credit card can do refunds up to 60 days which of course is passed. Or choose from the following popular destinations. I was able to receive a refund but we all know that does not help. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. If my ticket was valid I WOULD HAVE USED IT. Please help me. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? NOTHING. Didn't find out until day before event. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. However, StubHub offers a refund. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I am quite dissappointed. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Following backlash from customers, the ticketing company responded in a statement this week. Current Ticket Policies: Subject to Change*. DON'T BUY ON THEIR PLATFORM!!! This is the most crooked company I've ever dealt with.

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